Q&A

Frequently Asked Questions

Q:What time can I check in for my train departure? 
A:

Check in for your rail journey opens approximately two hours prior to your scheduled departure time. We ask all guests to check in at least 60 minutes prior to departure to be welcomed onboard.

Q:Can I fly out the same day as the train arrives?
A:We want you to enjoy your journey without concerns over flight times. We therefore would recommend you allow for an overnight stop before connecting to domestic or international flights. Great Southern Rail does not accept liability for any missed connections due to late train arrivals. 
Q:Do I need any cash or credit cards onboard? 
A:

As our journeys are all-inclusive you will not need to buy anything unless you choose to purchase an Off Train Excursion upgrade or souvenirs, which you can do onboard utilising our EFTPOS or credit card facilities. Unfortunately we are unable to provide any cash out on our trains.

Q:Is there a standard of dress onboard? 
A:

It is your holiday and we want you to be comfortable so smart casual attire is recommended. We recommend warm clothes for Outback Experiences as mornings and evenings in the Outback can be cool. We also recommend you pack a hat, sunscreen and comfortable walking shoes for your Off Train Excursions.

Q:What weather should I pack for? 
A:

Travelling from one end of the country to the other can provide a variation in climates. On The Ghan you can experience mid-30 degree temperatures in Darwin or Katherine and 4 degree nights/early mornings in the desert during your Outback Experiences in Marla or Manguri. On the Indian Pacific, the summer months in Adelaide and Perth
average around 30 degrees while temperatures at night on the Nullarbor at places like Rawlinna and Cook can average as low as 5 degrees during winter months. So it is best to pack everything you need plus a warm jacket or jumper, enclosed shoes, a hat and sunscreen into your carry-on luggage.

Q:Can I take any pets or animals onboard?
A:

No, the only animals permitted on GSR train services are specially trained dogs for the vision and hearing impaired.

Q:Is medical assistance available? 
A:

To ensure your safety and well-being, our staff members onboard are trained to administer basic first aid. We also have a specially modified wheelchair onboard for those who have mobility issues or require a carer. You can also check in
your wheelchair, walking frame or scooter to be stored as luggage to save you arranging alternate assistance yourself.

Q:As an overseas guest do I qualify for a Pension Saver fare if I am a senior back home? 
A:

Pension Saver fares are only available to Australian citizens, however if you book one of our Advance Purchase Fares you will receive the same level of discount as a Pension Saver fare.

Q:Is parking available at the railway station? 
A:

We have short term parking available at all terminals so you can have your family or friends see you depart at the beginning of your journey. We do not recommend leaving your car at our terminals for extended periods of time.

Q:Can I store my luggage at the railway station? 
A:As each terminal provides a different experience, it depends on where you are departing from.
Luggage can be checked into all terminals 2 hours prior to departure.
Adelaide, Perth, Darwin, Alice Springs: You are able to store your luggage 2 hours prior to departure at the terminal.
Sydney: There are luggage storage facilities available through NSW TrainLink at their luggage check-in area adjacent Platform 1 at a cost of $4.40 per person.
Katherine: there are no luggage storage facilities available at our Katherine Terminal.
What is the address of the terminal?
Adelaide: Adelaide Parklands Terminal, Keswick, South Australia
Perth: East Perth Station, West Parade, East Perth, Western Australia
Sydney: Sydney Central Station, Sydney, New South Wales
Alice Springs: Alice Springs Train Station, George Crescent, Alice Springs, Northern Territory
Katherine: Katherine Railway Station, Railway Terrace Katherine, Northern Territory
Darwin: Darwin Train Station, Salloo Street (off Berrimah Road), East Arm, Northern Territory
Q:What is the address of the terminal?
A:Adelaide: Adelaide Parklands Terminal, Keswick, South Australia
Perth: East Perth Station, West Parade, East Perth, Western Australia
Sydney: Sydney Central Station, Sydney, New South Wales
Alice Springs: Alice Springs Train Station, George Crescent, Alice Springs, Northern Territory
Katherine: Katherine Railway Station, Railway Terrace Katherine, Northern Territory
Darwin: Darwin Train Station, Salloo Street (off Berrimah Road), East Arm, Northern Territory
Q:What cabins are available for those with a mobility or disability issues? 
A:On The Ghan and Indian Pacific the Pullman Disability Access Cabin is available for wheelchair bound/physically impaired guests travelling in Gold Service aboard selected departures. The Pullman Disability Access Cabin offers the following features:
(a) a more spacious cabin for easier mobility using
the Great Southern Rail provided onboard
pushchair
(b) a lounge converting into two lower sleeping
berths
(c) mobile height adjustable table
(d) seat and hand rail facilities in the en suite
bathroom
(e) flexible hand shower and shower chair
(f) non-scald shower tap for easy control
Q:I've heard that you have a Gold Superior Cabin, what additional features do these cabins have? 
A:

Depending on the departure we may have a Gold Service Superior Cabin available for purchase. These cabins are larger than our standard Gold Service Twin Cabins and feature a ¾ double bed plus single upper berth. TV and DVD player, tables and chairs and a mini bar which is restocked daily.

 If you have any queries, please don't hestitate to contact us using the form below, and one of our staff will be in contact soon:

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